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Customer Service
Location
Barranquilla, Colombia
Carrera 55 # 91 - 102
Contact Info
(+57) 316 694 3784
Social Media
Customer Service Form
Please Note
Request (R):
A client’s or user’s inquiry to obtain information, guidance, or to request a service related to DLP Architecture & Design’s offerings.
Complaint (C):
An expression of dissatisfaction regarding customer service, staff behavior, or the delivery of any offered service.
Claim (C):
A request submitted by a client or user to correct a situation, enforce a contracted service, or seek compensation for a potential irregularity.
Note:
All RCCs will be addressed within fifteen (15) business days, in accordance with Law 1755 of 2015 (Colombia) and other applicable regulations.
At DLP Arquitectura y Diseño, we serve clients worldwide with the same commitment to transparency, data protection, and good faith.
If you reside outside Colombia, your request will be handled under the same service standards, applying Colombian legislation as a reference framework, without affecting the rights granted by your country of residence.
Response times may vary depending on your time zone and the communication channel used.